Leadership & Management

The implementation of strategy requires strong leadership and management to ensure effective execution. Accordingly, we offer a wide array of leadership and management development services to support the development of capacity within an organisation to execute it’s strategy.

Our Leadership and Management Development portfolio is focused on supporting clients in effectively translating strategies and plans to reality. Our programmes are designed in such a way that they are not just events but processes that ensure improvements that are measurable, consistent and sustainable.

Organisational Skills Development

Through our Empowered Learning Model approach we use processes that address the need for Preparation, Performance, Renewal and Reinforcement mechanisms. We currently provide a pool of over 50 training solutions. However our flexible approach to providing skills development solutions, and our forte in management skills development, enable us effectively develop, customize and position programmes in line with what the client truly needs.

Some of the programmes for which we are currently known are presented below.

Personal Leadership:

The Seven Habits of Highly Effective People (FranklinCovey)
Quick guide to the Seven Habits of Highly Effective People (FranklinCovey)
What Matters Most (FranklinCovey)
Focus – Achieving your Highest Priorities (FranklinCovey)
Four Disciplines of Execution (FranklinCovey)
Personal Leadership Skills
You and Your time

Business Communication Skills:

Effective Business Writing Skills
Quick Guide to Business Writing
Mastering Presentations
Quick Guide to Mastering Presentations
Effective Meeting Skills
Effective Negotiation Skills
Conflict Management Skills

Customer Service Delivery Skills:

Quick Guide to Customer Service
Relationship Management Skills
The Concept of Value – “What Value means to the Customer”
Effective Selling Skills
Quick Guide to Selling
Effective Product Marketing & Management
Understanding Others: The Key to Effective Relationships
Customer Account Management
Effective Customer Service Skills

People Management Skills:

Effective Coaching & Supervisory Skills
Effective Performance Appraisal Skills
Quick Guide to Performance Appraisal Skills
Effective Team Leadership
Overcoming Roadblocks to Effective Communication
Managing Change and Dismantling Barriers to Effective Team Performance

Organizational & Strategic Leadership:

Four Roles of Leadership (FranklinCovey)
Strategic Management, Methodology and Process
Systems Thinking
Scenario Planning
Strategy Implementation Tools and Techniques
“How to” Grow and Develop SME Businesses

Change Management Skills:

Managing Organizational Change
Building Trust: The Key to High Performance

Skills Assessment and Curriculum Planning

This process involves an assessment of the level of skills sets within an organisation as required to ensure that people have the capacities required to deliver on the organisation’s vision and goals. We assist organisations in developing suitable curriculum required to address skill gaps identified or build skills sets required.